LIVE ARRIVAL GUARANTEE

We take every precaution to ensure that your koi arrive at your doorstep healthy. We use only the highest-quality packaging materials to minimize stress on the fish during transit. However, we understand that shipping live fish can be a little daunting, which is why we offer LIVE ARRIVAL GUARANTEE. If, unfortunately, the fish arrives deceased, we will replace it with another fish of equal value or we can issue a store credit.

In order to file a claim for Live Arrival Guarantee, you must document the issue with digital photograph within 2 hours of delivery and email us at sales@gckoi.com as proof. We cannot accept responsibility for shipping delays or damages caused by the carrier.

We do not refund the cost of shipping. If you have any questions about our Live Arrival Guarantee or our koi, please don't hesitate to contact us. We're always happy to help!